Shipping & Returns

Single-sided termination of contract

The User may terminate the Contract within 14 (fourteen) days without giving any reasons. User is not entitled to one-sided termination of the Contract in the following cases::

• if his service is fully fulfilled and fulfillment has commenced with his explicit prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Contract if his service is fully fulfilled,
• if the subject of the contract is sealed goods which, due to health or hygiene reasons, are not eligible for repayment and were cleared after delivery,
• if the subject of the Contract is goods which because of its nature, after delivery, is inseparably mixed with other things,
• if the subject of the contract is a product or service whose price is dependent on changes in the financial market that are outside the influence of the Seller and may arise during the term of the Customer’s right to unilateral termination of the contract,
• if the subject of the contract is a product made by the Buyer’s specification or clearly conformed to the Customer,
• if it is the subject of a contract for the supply of alcoholic beverages whose price is contracted at the time of the conclusion of the contract and delivery may only be effected after 30 days
• if the price is dependent on market changes that are outside the influence of the Seller.

If more than half of the products are consumed when defective products are found.
In order for a user to exercise the right to unilaterally terminate the Contract, he / she must notify the company Duh u boci doo about its decision to terminate the Contract unilaterally before the expiration of the deadline and by an unambiguous statement sent by post (Duh u boci doo, Kutnjački put 8, 10 119, Zagreb); or by e-mail at shop@duhuboci.com, in which you will enter your name, surname, address, phone number, fax or e-mail address, and may also use the written form for unilateral termination of the contract.

Also, the Single Term Contract Agreement can be found at the following link HERE, the user can electronically fill out and send in which case the company Duh u boci doo shall without delay submit a receipt of the notification of the unilateral Termination of the Contract by e-mail.

The period of termination of the Contract is 14 (fourteen) days from the date when the user or third person designated by the user (who is not the carrier) the goods that are the subject of the Contract have been in possession off or in the case of service since the conclusion of the Contract.

The User is obliged to deliver the goods or send them to Duh u boci doo, Kovinska 30, 10090 Zagreb, without undue delay, and in any event no later than 14 (fourteen) days after the day Duh u boci doo, ie shop@oldpilots.com, made its decision for the unilateral termination of the Contract. The direct costs of reimbursement of the goods are borne by the user himself.

Please call our phone number +385994933049 or send us the email to shop@duhuboci.com before the contract is terminated so that we can explaine the process of returning goods.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the User shall be liable for any impairment of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and function of the goods. In case of damage to the original packaging, the amount of the refund will be reduced by the percentage of the equivalent value of the goods. In that case, the user will be informed of the amount for which the refund will be reduced.

Refund

In case that you have paid for the goods that we currently do not have on stock, we will refund the money within 24 hours. If needed, we will contact you if you want the rest of the order to be sent.

Images show bottles with batches that can be different from series (Batch no.) to be delivered to the buyer. We do not guarantee the delivery of batch numbers on images but once that we have available on our stock.

The difference in the product and batch image series supplied to the customer is not a reason for the return of the delivered product.

Consumers’ complaints

All possible complaints should be sent in writing or by e-mail to info@oldpilots.com.

We will respond to all your comments or inquiries within 48 hours.

Address for submission of consumer objections: Duh u boci doo, Kovinska 30, 10090 Zagreb.

The buyer is obliged to check for possible damages when picking up the product and immediately advise the delivery worker who delivered the goods, ie refuse to accept the shipment where there are visible external damage. In this case, the seller should be notified in order to arrange for a new delivery as soon as possible or to arrange for further action.

Dispute resolution

Any dispute between the seller and the buyer will be resolved by agreement and by peaceful means. Special regulation of the European Union of 15.02.2016. EU-related internet purchase disputes will be possible through the ORS platform (ODR) that you can access through the Internet:

www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The platform can be used by consumers and merchants, and the complaint can be filed in any of the 25 official EU languages.